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| FAQS |
| How do I order Courses? If I send payment through the mail where do I send the registration form? What form of payment do you accept? What is your return policy? Who do I make checks payable to? Can we use one order form to order several courses for our staff? If I have questions is there someone available to help me? How long does it take to receive my order? What do I need to do to complete my course? When do I receive a certificate for my course? I received a completion letter more than a month ago but have not received my certificate from the Registry. What should I do? How much time do I have to complete my courses? Do these courses count towards my CDA? Why do you need my Social Security Number? How do I take my on-line course? |
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Courses can be ordered online, through the mail, over the phone, in our office or via fax. If I send payment through the mail where do I send the registration form? The Early Education Station, Inc. What form of payment do you accept? We accept: checks, Visa, MasterCard, American Express, Discover money orders and cash (please do not send cash in the mail) Please note we have a $25.00 returned check fee. We will provide an 85% refund if courses are returned in re-sellable condition within 30 days of purchase. Who do I make checks payable to? The Early Education Station, Inc. Can we use one order form to order several courses for our staff? Yes. Centers find it very convenient to order several courses to keep on hand at the center for their staff. We will know who completes the course from the information the student provides us on the signature sheet in each course. If I have questions is there someone available to help me? We are in the office 8:00am - 12:00pm (CST) Monday through Friday. Please leave a voice mail if we are not available. How long does it take to receive my order? Orders are shipped within 48 hours of purchase. You should receive your order within a week of purchase. We ship first class or priority. If you need your order rushed you will need to pay the extra shipping charge which will be determined at the time of shipping. If choosing to have your order rushed you will need to provide a credit card that will be charged when we find out the extra shipping charge. What do I need to do to complete my course? Each course has a reading portion/book and a worksheet. You need to complete the worksheet portion and return it to us. Please keep the reading materials for your reference. When do I receive a certificate for my course? If you completed a continuing education course a certificate will be issued through our office within a week of receiving your completed course worksheet. If you are in the State of Wisconsin you will receive a Registry bar code from our office upon completion of your continuing education course. If you have completed an entry level course (Introduction to the Child Care Prof. etc.) you will receive a certificate of completion from The Registry within 4 weeks of successful completion of the course. The Early Education Station, Inc. submits course rosters to The Registry weekly. At the time we submit rosters we will also send students a completion letter stating the course completed and the date completed. I received a completion letter more than a month ago but have not received my certificate from the Registry. What should I do? Please contact The Early Education Station, Inc. at 414-546-3960. How much time do I have to complete my courses? There is a one year time limit on the 15hr., 44 hr. and 45 hr. courses. Each course is date stamped at the time of purchase. Students have 1 year from that date to complete and turn in courses. There is not a time limit on the continuing education inservices (2,4 and 6 hr. courses) Do these courses count towards my CDA? All of our courses can be used for your initial CDA requirements. Why do you need my Social Security Number? Your social security number is your student I.D. # for The Registry. If you do not provide it we will not be able to process your course for a certificate. We only need your SS# for the entry level courses not the continuing education courses. If we need your SS# your worksheet will have a space for it. Courses coming into our office without this information will be sent back to you. How do I take my on-line course? After your purchase you can log on to your courses by opening your browser to http://courses.earlyedstation.com. |
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